Return & Exchange Policy

📦 How to Return an Item?

If you wish to return an item, please inform us within 2 days of delivery through any of the following methods:

📧 Email your order details to raysha0321@gmail.com
📞 Call or WhatsApp us at +91 8949976066 with your order number

⚠️ We respond during working hours only: Monday to Saturday, 10:00 AM to 5:00 PM.

⏳ Return Window

Our return policy is valid for 2 days from the date of delivery.
If 2 days have passed, unfortunately, we will not be able to accept returns or exchanges.

✅ Return Eligibility

To be eligible for a return:

The item must be unused and in original condition
The item must be returned in original packaging

📌 Important Notes:

Slight color variation (up to 10%) due to screen differences is not considered a defect
Products that are used, worn, or altered will not be accepted

🚚 Return Shipping Charges

A return shipping fee of ₹90 (inclusive of GST) per product will be deducted
Shipping charges are non-refundable

🔄 Return Process

Once your return request is approved:

We will arrange a reverse pickup
After receiving the product, it will undergo a quality check (QC)
Upon approval, your refund or exchange will be processed
⏱️ The complete process may take 7–15 working days

📍 If Reverse Pickup Is Not Available
You will need to self-ship the product within 2 days of approval
Ensure proper packaging to avoid damage

❌ Sale Items Policy

Items purchased during sale or promotional offers are not eligible for return or exchange

🔄 Exchange Eligibility

You can request an exchange if:

You received a size issue / fit issue
You received a damaged or wrong product

Conditions:

Product must be unused and in original condition
Must include original packaging

💸 Exchange Charges

A ₹150 exchange fee will be applicable per product (if you want to keep this)
If the exchange is due to a damaged or wrong product, no charges will be applied

🔄 Exchange Process

Raise exchange request within 2 days
We will arrange a reverse pickup
Product will go through quality check (QC)
After approval, the new product will be shipped

⏱️ Exchange process may take 7–15 working days

💰 Refund Policy

Prepaid Orders (Card / UPI / Net Banking):
Refund will be processed to the original payment method
COD Orders:
Refund will be issued as store credit, valid for 180 days

📌 Shipping charges will not be refunded unless the item is received in a damaged condition